UK Conduct Regulator Sets Out Supervision Strategy of Retail Banks

The U.K. Financial Conduct Authority has published a letter addressed to the CEOs of retail banks setting out the FCA's approach to retail bank supervision in light of the COVID-19 pandemic.

In the letter, the FCA identifies the key risks of harm that retail banks' activities may pose over the next two years, sets out its expectations of the actions retail banks need to take to mitigate the risks and discusses the work that the FCA will undertake to ensure firms are meeting the expectations. The risks are grouped into the following four priority supervisory areas:

1. ensuring fair treatment of borrowers, including those in financial difficulties;
2. ensuring good governance and oversight of customer treatment and outcomes during business change over the next two years;
3. ensuring operational resilience over the next two years and beyond; and
4. minimizing fraud and other financial crime.

View the FCA's letter.

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